FAQs

Foodie FAQs

We offer a unique, authentic dining experience direct to your door.
So whether it’s for a dinner party, a night with friends or a romantic dinner, we have you covered. Register your interest to learn more

You can order directly via the The DiningClub app, available on iOS and Android (both versions coming soon). Simply select the chef/menu you fancy the most and order! Once the chef receives your order, they’ll be able to accept it immediately via instant bookings or they’ll have 24h to accept it. Once booking is accepted, the chef will start working on your menu to offer you the best dining experience possible.
On the day of the booking, the chef will turn up 1 to 4 hours beforehand (depending on the type menu and its prep time – stated on the app). They will prepare the meal and you just have to relax and enjoy it.

We have a strict selection process for all our chefs. We demand the highest of standards from them and as a result we only work with chefs who take a real pride in what they do, allowing us to guarantee the same level of service for every client.

You’ll also be kindly asked to review your chef after your event: this will allow us to monitor and measure their performance and build their reputation via the app.

Yes, we take your security very seriously. That’s why all chefs will have to pass a KYC check

Whether you are a chef or foodie, we will ask you to rate your experience at the end of the meal. Honest feedback helps ensure that everyone is accountable for their behaviour and for the service offered. This accountability creates a respectful, safe environment for both chefs and foodies.

No, unfortunately we only take card payments, as it creates a safer working environment for chefs too.

You can schedule your meal booking from 3 months down to a minimum of 24 hours before the booking date. However, this all depends on the chef and menu chosen. Some chefs/menus may require several days sourcing of ingredients,  and this is all controlled in the menu/app.

Yes, the chef will use your plates and cutlery so please make sure there are sufficient plates and cutlery for all your guests.

Chefs will be using your pots and pans as well as kitchen utensils. Please make sure you have enough for the chef to be able to prepare a meal for the party size stated. You will be required to give a full description of your kitchen, so in case anything the chef requires is missing, the chef can come prepared.

Of course, as long as it’s well equipped and there is space enough on your worktop for the chef to cook. You will be required to give a full description of your kitchen, so the chef comes well prepared. You can also upload a photo of your kitchen in the app, to help the chef even further.

Yes, they’ll take care of the ingredients. All chefs are required to maintain a high standard of service, this includes also the choice of ingredients. Our chefs take great pride in their menus, and so, they choose the best ingredients to showcase their skills.

All chefs are required to clean after themselves and to leave the worktop and all utensils they’ve used, perfectly clean. They are required to leave the kitchen in the same state as they found it.

This will depend on the meals prep time but Chefs typically turn up between 1 to 4 hours before the selected date/time. Make sure you’re in! The app will remind you beforehand and also notify you when the chef is on the way.

Our chefs can cope with short delays to serving times but anything beyond 30 minutes may cause difficulties, however, keeping good communication open with the chef via the app, will minimise any impact and allow the chef to adapt.

If you have specific allergies and are concerned about any items on a menu, please check let the chef know. You can notify the chef within the notes section when making a booking or over chat.

Chefs will always do their best to keep you happy and to deliver the highest standard of service possible. However, we do understand that sometimes things can go wrong: we understand there might be the odd occasion where unfortunately a chef has not met your expectations.
We have a dedicated team that looks after your entire experience, from the moment you place an order right through to it being served.
If you feel your expectations have not been met somehow, then please use the Help function in the The DiningClub app to get in touch with our customer service team and report any issues.
You can also contact us at support@TheDiningClub.app. We aim to respond to emails within 24 hours.

Yes, they will be able to. As much as you have a say in how they’ve done, they’ll be able to rate your hospitality.

Whether you are a chef or foodie,  we will ask you to rate your experience at the end of the meal. Honest feedback helps ensure that everyone is accountable for their behaviour and for the service offered.

If you cancel a reservation, your refund amount is determined by your chef’s cancellation policy and how close to your booking you are at the time of your cancellation.

If you’d like to request a bigger refund from your chef you can send a request through our Resolution Center. Any additional refund will be at your chef’s discretion.

We’re working on it, please bear with us.

We’re working on it, please bear with us.

Our chefs are very reliable. If for any reason they cannot make it on the day and they let us know in advance, The Dining Club will send alternative recommendations to the Foodie according to their preference and the Foodie may decide to choose another Chef. If the new booking price is less than what initially paid, The DiningClub will refund the difference. If the new booking is more than what initially paid, The DiningClub will cover the additional costs. The replacement Chef will have to be more or less within the same price range and the same category of the Chef initially selected by the Foodie. In the unlikely event that we cannot do so, we will refund you the amount that you have paid.

Instant Booking doesn’t require approval from chefs before they can be booked.

You can filter your search to only view listings that are available through Instant Booking.

There is no additional fee for confirming a reservation with Instant Booking.  

Unless you picked Instant Booking, you can submit a request to the chef and wait for confirmation. Chefs need to get back to you within 24 hours. If a chef hasn’t responded within 24 hours, consider reaching out to other chefs in your area. You can message as many chefs as you’d like, so it’s up to them to respond to you in a timely fashion or risk losing their chance at having you as a client.
You will receive a £15 credit on your account for each foodie you refer, who also completes a booking. Please check our Referral Policy for more info.
Yes, however this option is only valid for referred new users of The Dining Club. To find out more, please check our Referral policy
The invite link is within the ‘More Section’ of the app
All Referred Chef must be new, first time Chefs on the app. No payment will be made for listings created by current or former Chefs. Please check our Referral policy for more info

If none of the above answers your question, please get in touch. For any queries or concerns, you can chat with us via the in-app live chat or via email at support@TheDiningClub.app

MEDIA

For media enquiries please contact us at: media@thediningclub.app

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